Answers to the questions we hear most from contractors, facilities teams and homeowners.
Browse the catalog and tap “Order on WhatsApp” on any product, or on a product's variant if it has sizes/models. This opens WhatsApp with your enquiry pre-filled with the exact product and SKU, so our team can confirm availability and pricing directly with you.
Yes. Contractors, facilities teams and businesses can open a trade account for tiered pricing and priority dispatch. Apply on the Bulk & Trade page.
We dispatch across all seven Emirates, with same-day delivery available in Dubai and Abu Dhabi on in-stock items. Delivery timing for other Emirates is confirmed at the time of order.
Yes, for AC and electrical work. Book a certified technician for installation, repair or servicing once your order is confirmed.
Our HVAC-R and electrical materials are sourced from certified suppliers and carry standard industry certifications (ESMA/ECAS, SGS, RoHS) where applicable to the product category. Specific certification documents are available on request for any product.
Use our sourcing desk to request anything not in the catalog — AC units, spare parts, building materials. No cost to enquire, quotes typically within 24 hours.
Orders are confirmed directly with our sales team over WhatsApp or phone once you submit an enquiry. Payment methods (bank transfer, cash on delivery, or in-person) are agreed at that stage depending on order size and delivery location.
See our Refund Policy and Warranty pages for full details on returns, exchanges and manufacturer warranty coverage.
Still have a question? Contact us or message us directly on WhatsApp.